Shipping Policy – MobileQShop

Thank you for shopping with MobileQShop! We strive to ensure fast and reliable shipping for all orders. Below are the details of our shipping process, delivery times, and fees.

1. Shipping Areas

• We currently ship across Alberta, Canada.
• Free local pickup is available in Lloydminster, Alberta (by appointment).
• Nationwide shipping may be available (contact us for details).

2. Processing Time

• Orders are processed within 1–2 business days (excluding weekends & holidays).
• Used/refurbished phones may require additional testing before shipment.

3. Shipping Methods & Estimated Delivery

Service	Estimated Delivery	Cost (Alberta)
Standard Shipping	2–5 business days	$5.99–$9.99
Express Shipping	1–3 business days	$12.99–$19.99
Free Shipping	5–7 business days	Orders over $99

4. Tracking Your Order

• Once your order ships, you’ll receive a tracking number via email.
• Track your package via Canada Post, UPS, or FedEx.

5. Shipping Restrictions

• Used/Refurbished Phones: May require signature confirmation.
• Batteries & Electronics: Shipped in compliance with Canada Post/UPS regulations.

6. International Shipping

Currently, we only ship within Canada. For international requests, please contact us.

7. Delays & Lost Packages

• Carrier Delays: We are not responsible for delays caused by weather or courier issues.
• Lost/Stolen Packages: If your tracking shows "delivered" but you haven’t received it, contact us within 48 hours.

8. Returns & Exchanges

See our Return Policy for details on shipping items back.

9. Contact Us

• Email: danish@mobileqshop.com
• Phone: +1 780-874-5802
• Local Pickup Address: MOBILEQ LLOYD MALL KIOSK 11C, 5211 44TH STREET, LLOYDMINSTER, ALBERTA, T9V 0A7